Update: I put in a ticket with Reclaim Hosting and they literally fixed it in 20 minutes. Their message:
Hi Larry,
Thanks for contacting support. I checked the curatescape forum here:
It appears the problem is PHP version set to 7.4 which does not work with this yet according to the article. I used cPanel > MultiPHP Manager to set the PHP version to 7.3 and now the pins show as shown below.